Shipping policy

Shipping, Returns & Refund Policy

Production & Shipping

All Off Duty Leather Co. products are made to order and customized for each customer. Most orders ship within two weeks of purchase. Larger orders, complex designs, or busy periods may require additional production time. We will contact you if we expect your order to exceed this timeframe.

Orders ship through USPS, and a tracking number will be provided once your order ships. Production time does not include transit time. USPS delivery estimates are not guaranteed.

Please verify your shipping address at checkout. If you need to correct your address, contact us as soon as possible before your order ships.

Returns & Exchanges

Because every item is made to order and custom, we do not accept returns or exchanges. Please review your sizing, spelling, design choices, and other customization details carefully before placing your order.

Product Integrity & Refunds

We stand behind the craftsmanship of our products. If you experience an issue with the integrity of your item, such as a defect in materials or workmanship, please email offdutyleatherco@gmail.com with your order number, a description of the issue, and clear photos.

Refunds for product integrity issues are reviewed case by case and granted at the discretion of Off Duty Leather Co., subject to applicable law. Depending on the issue, we may offer a repair or replacement.

Normal wear, misuse, improper care, and natural variations in leather are not considered defects.

Shipping Problems

If your package arrives damaged or appears lost, contact us so we can help investigate. For damaged shipments, please retain the packaging and provide photos of the packaging and item.

Contact

For questions about your order, shipping, or product concerns, email offdutyleatherco@gmail.com.